Complaints

Complaints Procedure

Complaints can be made in writing, by e-mail or by telephone.  If in writing or by e-mail these should be addressed to Michele Oldfield, Check A Claim Ltd, Warth Business Centre, Warth Road, Bury, BL9 9TB, Email address: claims@checkaclaim.co.uk, Telephone number:  0161 777 1115.  If she is unable to resolve your complaint satisfactorily or you are unhappy with the response then you may complain to:-

         Legal Ombudsman
         PO BOX 6804
         Wolverhampton
         WV1 9WG
         Email: cmc@legalombudsman.org.uk
         Telephone number: 0300 555 0333

We will send a written or electronic response within 5 days of receiving a complaint, advising who will deal with the complaint, where possible this will be a member of staff not involved in the case.

We will issue a final response within 4 weeks of your complaint or a letter explaining why we are not in a position to issue a full response to your complaint.

We will issue a final response fully addressing your complaint within 8 weeks or a response to advise you why we are still not in a position to fully resolve your complaint and confirming when we hope to be in a position to reply fully.  We will inform you that you can refer the complaint to the Claims Management Regulator if you are not happy with the delay.

We will issue a final response fully addressing your complaint within 8 weeks or a response to advise you why we are still not in a position to fully resolve your complaint and confirming when we hope to be in a position to reply fully.  We will inform you that you can refer the complaint to the Claims Management Regulator if you are not happy with the delay.